How do I continue if I’ve forgotten my Username or Password?

What to do if you have forgotten your Username or Password.


View the video opposite to find out more

Keywords: Log in details, Logging in, Password, Details

Perhaps you are a member of staff?

Have you ever forgotten your password or just want to make sure you’re not caught out in the future? Follow the quick & easy steps below to ensure you can reset your eSchools password when your memory eludes you!
Step 1: Ensure there is a unique email address against your record within your MIS (i.e SIMS, Integris etc)
Step 2: Make sure you are using your own personalised login 
That’s it! Should you ever forget your login details in the future it’s as simple as 1, 2, 3!
1. If you forget your password (even if you are working from home), you can use the “I’ve forgotten my password” link on the login screen.
2. Click the link and enter your email address into the box on screen.
3. Click “submit”, and the reset details will be emailed directly to you.
This is the quickest and safest way to ensure we can get a new password to you as soon as possible. Even if you think you’ll never forget your password, it’s best to prepare for every eventually by completing Steps 1 & 2 above. Please be aware, due to security, our support team will not be able to provide a new password over the phone.
If you have a question regarding logins or any other matter please contact our support team on 0330 380 1426 or